Indulgent Rant: IT.Com Computers in Cape Town
“So what have I just paid R250 for?” I asked
“I dunno”
“Well let me tell you. I paid you guys R250 to open my computer, tell me my graphics card was faulty, take it out, promise repeatedly for a whole week to phone me which you never did, and then shrug your shoulders?”
“Yip”
“And you give me my computer back with the graphics card lying on top of it – no-one thought to phone me to ask if you could install a new one?”
“Errr….no.”
“So I brought the computer in, it wasn’t working. I’ve given you R250 and it’s still not working. Does that sound right to you?”
“No”
So went the conversation between me and the sales guy at a small computer shop in Constantia Village called IT Dot Com Computers. It wasn’t a good moment. And even if, in recollection, I haven’t gotten the words exactly right, I got the sentiment spot on.
