Comments on: Indulgent Rant #2: Weekender newspaper http://tonylankester.com/2008/12/indulgent-rant-2-weekender-newspaper/ Thu, 29 Oct 2009 13:03:52 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: Charles Webster http://tonylankester.com/2008/12/indulgent-rant-2-weekender-newspaper/comment-page-1/#comment-9 Charles Webster Tue, 02 Dec 2008 15:32:20 +0000 http://tonylankester.com/?p=114#comment-9 This was fun to read, and entertaining. It's amazing how creative one can be when properly pissed off. Remind me not to piss you off. ;) This was fun to read, and entertaining. It’s amazing how creative one can be when properly pissed off. Remind me not to piss you off. ;)

]]> By: Riaan Wolmarans http://tonylankester.com/2008/12/indulgent-rant-2-weekender-newspaper/comment-page-1/#comment-8 Riaan Wolmarans Tue, 02 Dec 2008 13:58:10 +0000 http://tonylankester.com/?p=114#comment-8 Nice one. Could you become my official complainer -- almost like an official biographer? I'll forward you details of all the companies that piss me off, and you can let rip. Nice one. Could you become my official complainer — almost like an official biographer? I’ll forward you details of all the companies that piss me off, and you can let rip.

]]> By: Tony http://tonylankester.com/2008/12/indulgent-rant-2-weekender-newspaper/comment-page-1/#comment-7 Tony Tue, 02 Dec 2008 13:30:14 +0000 http://tonylankester.com/?p=114#comment-7 OK in fairness to the Weekender, here's an update: Approximately 10 minutes after sending the above email, I received a phone call from them - I think it was from Maphala. She apologised for their error, offered to refund me not only the erroneous debit, but also the original R360 I had paid, and throw in a free year's subscription (I did tell her that this wasn't necessary, remembering my "don't want it to sully my front lawn" comment). Kudos to them for such swift action - good response to a grumpy customer. Their financial manager won't be drawing the money from petty cash and driving to FNB to deposit it, it will be done electronically in a couple of days. Since they acted so quickly and generously I thought it would be churlish to insist on the timeline I had proposed in my email. Life continues - less grumpy blogging from now on. Thanks for indulging me.... OK in fairness to the Weekender, here’s an update:

Approximately 10 minutes after sending the above email, I received a phone call from them – I think it was from Maphala. She apologised for their error, offered to refund me not only the erroneous debit, but also the original R360 I had paid, and throw in a free year’s subscription (I did tell her that this wasn’t necessary, remembering my “don’t want it to sully my front lawn” comment). Kudos to them for such swift action – good response to a grumpy customer.

Their financial manager won’t be drawing the money from petty cash and driving to FNB to deposit it, it will be done electronically in a couple of days. Since they acted so quickly and generously I thought it would be churlish to insist on the timeline I had proposed in my email.

Life continues – less grumpy blogging from now on. Thanks for indulging me….

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